AI Customer Support Agent
Augment the ticket resolution process in customer support with the GenAI solution by Provectus.
- Streamline and scale ticket resolution in in-house and customer-centric operations
- Improve the efficiency and quality of business-to-customer interactions
- Simplify onboarding and training of customer support personnel
Solution Overview
AI Customer Support Agent is a GenAI-powered solution built on AWS, using large language models (LLMs) to surface accurate and relevant support information in real time. The solution provides source links for each response, so agents and customers can verify the information before acting on it.
The GenAI agent enables faster and more efficient ticket resolution by querying across diverse documentation, generating contextual responses, and helping support teams scale without sacrificing quality.
AI Customer Support Agent is a powerful assistant for any organization looking to streamline customer support workflows, improve interaction quality, and accelerate the onboarding of new support personnel.
Types of materials that can be accessed by the solution:
- FAQs & How-to
- Product and service documentation
- Internal policies and procedures
- Return and refund policies
- Service level agreements
- Training materials
- Escalation guides
- Legal and compliance documents
- CRM data
How It Works
AI Customer Support Agent leverages natural-language prompts to query against diverse documentation, generating contextually relevant responses to customer inquiries in seconds.
Target KPIs
Augment your customer support operations, achieving unparalleled accuracy, speed, and quality of response generation.
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Customer Success Stories
Mad Mobile scales customer support and reduces operational costs with a Generative AI Customer Service Agent
Appen reinvents its customer support operations by automating ticket categorization with AI & Machine Learning