AI Customer Support Agent

Augment the ticket resolution process in customer support with the GenAI solution by Provectus.

Streamline and scale ticket resolution in in-house and customer-centric operations
Improve the efficiency and quality of business-to-customer interactions
Simplify onboarding and training of customer support personnel

Solution Overview

AI Customer Support Agent is a GenAI-powered solution that assists human agents in their work by delivering accurate and relevant support information in real time. Built on AWS and powered by advanced LLMs, AI Customer Support Agent automates and enhances response generation, enabling faster and more efficient ticket resolution.

This GenAI solution is an intelligent task management interface, enabling support teams to retrieve company information using natural language prompts, to provide high-quality responses to customer inquiries. Each response is generated with source links, allowing agents to check the answers for accuracy and relevancy.

AI Customer Support Agent is a powerful tool for any support team looking to automate significant portions of their workload and improve ticket resolution times, all while maintaining high-quality AI-generated responses.

Types of materials that can be accessed by the solution:

FAQs & How-to
Product and service documentation
Internal policies and procedures
Return and refund policies
Service level agreements
Training materials
Escalation guides
Legal and compliance documents
CRM data

How It Works

AI Customer Support Agent leverages natural-language prompts to query against diverse documentation stored in the enterprise knowledge base. It generates contextually relevant responses to customer inquiries in seconds, while providing support specialists with the ability to verify, evaluate, and rate answers before sending.

Target KPIs

Augment your customer support operations, achieving unparalleled accuracy, speed, and quality of response generation. Our solution delivers tangible efficiency gains throughout the entire process, from ticket creation to its resolution in the customer support system.

70-80%

First interaction accuracy in
responses by GenAI

50-60%

Improvement in smart task
management

2-3X

Improvement in customer
support agent efficiency

Getting Started with Provectus

Start your AI transformation today with our proven AI adoption framework. Explore our comprehensive GenAI offerings on AWS Marketplace and accelerate your journey from use case discovery to production deployment.

Customer Success Stories

Providing Superior Customer Service with Generative AI

Mad Mobile scales customer support and reduces operational costs with a Generative AI Customer Service Agent

Improving Contributor Satisfaction with Customer Care Automation

Appen reinvents its customer support operations by automating ticket categorization with AI & Machine Learning

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